Appointments, patients, staff, WhatsApp, payments, AI and reporting built as one system — so a booking, a reminder, an invoice and a report all refer to the same record.
ZiyaraTech is a single cloud workspace for the whole facility. Every location, every team member and every patient lives in one account, and access to any of it is decided by permissions rather than by which screen someone found.
Nine areas of the platform, each one mapped to a screen in the clinic workspace. For every capability: what it does, the problem it removes, and what changes for your clinic.
Area
Booking is the operational core of a clinic. ZiyaraTech treats every appointment as a record with a status, a history, and a set of rules that decide whether it can exist at all.
Choose a branch, a staff member and the services, then pick from live availability. The chosen time is re-checked the moment the booking is saved.
Every appointment moves through a defined set of statuses: pending payment, confirmed, in progress, completed, cancelled, no-show and rescheduled.
Group services into categories, set duration and price, and control what is bookable. The selected services decide how long the visit takes.
Company-wide or branch holidays, blocked periods for leave and maintenance, and explicit bookable calendar slots per branch and staff member.
Patients rate the visit and the staff member who delivered it. Your team replies from the same screen.
Area
One account covers the whole facility — every location, every person, and exactly what each of them can reach.
Each branch carries its own name, phone, address, timezone and weekly working hours, and can be deactivated without losing its history.
Professional title, biography, photo, assigned branches and services, whether the person is bookable, and the buffer to reserve after each of their appointments.
A weekly recurring schedule per branch, vacation and unavailable periods, per-service commission rules, and the person's rating history.
Owner, manager, receptionist and doctor roles ship with the platform. You can also build a custom role and choose permissions one by one.
A staff member exists as a bookable record first. Turning on dashboard access sends an email invitation and opens the front-desk console for them.
Area
Every patient is one record: contact details, clinical profile, tags, notes and files — with every appointment, conversation and payment attached to the same person.
Name, phone, email, gender, date of birth, national ID, source, preferred language and marketing consent, with age derived from the date of birth.
Medical history, allergies, blood type and emergency contact details, kept on the patient's profile alongside a chronic-conditions flag.
Create colour-coded tags, assign them to patients, and filter the CRM by tag or by active status.
Internal notes, multiple addresses, and file attachments — PDF, PNG, JPEG or WEBP, up to 10 MB each.
Area
Patient messages arrive in one inbox whether the assistant or a person answers them — and routine messages go out on their own.
Every chat in one list with assignment state, agent presence, delivery and read receipts, attachments and typing indicators.
Connect your clinic's own WhatsApp Business account through Meta's onboarding, sync your approved templates, and send from your number — never a shared one.
The assistant hands a conversation to a person when asked, or when it cannot help. Agents take over, accept, transfer, release, or return it to the AI.
Rules fire on real events — appointment created, confirmed, cancelled, completed, rescheduled or no-show, plus payment and subscription events — with an optional delay.
Area
Re-engagement without exporting a list. Campaigns run on the same WhatsApp connection, the same patient records and the same consent flags as everything else.
Birthday, holiday, reactivation, promotion, or a fully custom campaign — each created as a draft you fill with recipients before launching.
Choose which connected number sends, pick an approved template, then launch, pause, resume, cancel or duplicate — with a per-minute throttle and a daily cap.
Queued, sent, delivered, read, failed and skipped counts per campaign, with delivery and read rates and a breakdown of non-delivery reasons.
Patients carry a marketing opt-in flag, and an opt-out is applied without anyone having to action it.
Area
Two assistants and a workflow engine, all reading the same clinic data — with what each one may do bounded by permissions, not by prompt wording.
Ask about revenue, subscription, appointments, patients, staff, AI usage or AI health in plain language. It answers using read-only tools scoped to your own permissions.
A chat widget on your public pages that finds a clinic, lists branches, services and doctors, checks real availability, and books the appointment.
Teach the assistant with text entries or uploaded TXT and Markdown files, processed into searchable chunks — plus reusable prompts you activate or retire.
Pick a trigger event, add gate conditions, then chain actions — send an email or WhatsApp message to the patient or a staff member, picking a template by name — each with its own delay. Start from a ready-made clinic template or build your own.
Average, P95 and P99 latency, time to first token, tool success rate, error rate, tokens per second, resolution rate and handover rate — plus token usage per agent.
Area
Two separate money flows: what your patients pay you, and what you pay for ZiyaraTech. Both are tracked in the workspace.
Record a charge against a patient, track its status, and issue a full or partial refund with a reason — every refund tied to its original payment.
Invoices per patient with number, amount, status and issue date, plus settlement batches per period showing gross, fees and net.
Your plan, renewal date, auto-renew state and grace period, with live meters for appointments, WhatsApp messages, AI tokens and campaigns.
Buy extra capacity directly — messages, appointments, campaigns, branches, staff seats — or prepaid AI credits. For anything outside your plan, request it and receive a quote.
Area
Numbers generated from the same records your team works in, so a report and a screen never disagree.
Patients in your CRM, active staff, total appointments booked, and handovers waiting for an agent — on the workspace home screen.
Generate a report for a date or a month covering appointments, completed, cancelled, revenue and new patients.
Appointment and revenue trends built from your generated reports, showing total, completed and cancelled over time.
WhatsApp analytics per account, campaign delivery performance, and AI totals — tokens, requests, conversations, resolution rate and handover rate.
Area
A general-purpose integration layer for connecting ZiyaraTech to whatever else your facility already runs.
Create named keys, choose exactly which scopes they reach, set an optional expiry, and rotate, deactivate or revoke them. The secret is shown once.
Register an endpoint, subscribe it to the events you care about, and receive signed deliveries with full history — HTTP status, retries, response body and a replay action.
Connect a practice-management, medical-record, ERP or CRM system to import and sync data, with a conflict policy, field mappings, inbound webhooks, health checks and a staff-provisioning review step.
Every API request against your clinic — method, endpoint, status and response time — alongside the webhook delivery log.
Your clinic's data is separated from every other clinic's at the data layer, and what each person can reach is decided by the permissions they hold — checked on the server on every request.
Every record belongs to exactly one clinic. Patients, conversations, files, reports and payments are scoped to your account and unreachable from any other.
Access is authorised server-side on every request, not merely hidden in the interface — and nobody can grant a permission they do not hold themselves.
Appointment timelines, conversation timelines, API request logs and webhook delivery history record what happened, when, and who did it.
Authentication tokens live in HttpOnly cookies with CSRF protection, and every page is served under a strict Content Security Policy.
Connecting your WhatsApp Business number and authoring templates happens inside ZiyaraTech. Meta then verifies your business and approves each template before it can be sent — the same step every business using WhatsApp Business messaging goes through.
Recording charges, issuing refunds, invoicing patients and generating settlements are available in the workspace from day one. Taking live card payments additionally requires activating a merchant account with the payment processor — a standard onboarding step arranged with our team.
Scoped API keys, signed webhooks and the connection layer let you integrate with a system you already run. There is no ready-made connector for a specific named practice-management or medical-record product yet.
